About The Tracing Group

At The Tracing Group, we understand that effective communication with your customers is essential for meeting their needs and fulfilling regulatory obligations, particularly in the financial sector.

However, many organisations face challenges such as poor customer data, customers who have moved away without notice, and cases of deceased customers that have not been adequately notified.

Our team is fully dedicated to addressing these issues by improving the quality of your customer data, tracing gone-away customers who have relocated, and identifying the legal representatives or beneficiaries when customers have passed away. With our expertise in improving data quality, you can focus on maintaining contact, reuniting assets, and building customer trust. Let us improve your data quality so you can provide the best possible service to your customers.

The Team

Alison Williams-Hughes
Tracing Delivery Lead

Amy Mansfield
Tracing Administrator

Robert Wakefield
Director of Business Operations

Sam Thelwell
Head of Delivery

Brogan Nicholl
Tracing Team Leader

Chloe Tindall
Sales and Marketing Co-ordinator

Dean Oxborough
Head of Business Development – Financial Services

Paul Gaston
Head of Data Security & Infrastructure

Bob Appleton
Senior Researcher

Sarah Warricker
Head of Compliance

Justin McGuirk
Head of Business Development - Pension Services

Danielle Higgins
Managing Director